The COVID-19 outbreak has blatantly exposed the drawbacks of our education systems around the globe. It is important that the possible opportunities which have to ascend in these circumstances be utilized to make the education systems more objective, inclusive, and resilient. The aim of the action research was to recognise and examine the traits of effective leadership and the strategies used during the COVID-19 pandemic at a local private O level school. The key focus was on how the school leadership has ensured to support the teachers during these challenging times. The findings of this study revealed that the school leaders adopted various approaches to cope with the emerging issues. Through this research, we can offer some noteworthy recommendations, which would be useful for researchers, academic scholars, school leadership teams, and experts in the educational context.